We know that we deliver good products. However, that alone is not enough to ensure satisfied customers. Our customers' experience doing business with us also depends on our ability to deliver top-class aftersales and service. That is why we make aftersales and service a top priority in our organization. For some products and systems, regular service can be as important as the initial purchase. Life Cycle Cost (LCC) is dependent on service to meet the cost/benefit target.
Many of our customers have a certain time frame in which the services or repairs must be completed. Therefore, speed of response, and reliability, form the core of our service philosophy.
Our service teams are involved in construction, installation, and commissioning, as well as the training of the customers’ own operatives in the running, supervision, and routine maintenance of the systems, sometimes with yearly refresher courses. This secures an in-depth knowledge of both our products and our customers. The lessons learned from these processes are used to improve the products and delivery processes through our ISO 9001-2000 system.
Our service teams cover Scandinavia and the UK, as well as the Far East from India to Singapore. Outside Europe, the majority of our services are in the Maritime and Oil & Gas market segments.
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